Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;
Implement new company policies and procedures by developing plans and instructing staff
Provide direction to shift leaders, and staff to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Consistently monitor product and labor costs to remain within goals
Solicit guest feedback to understand the needs and wants of customers
Train and coach staff on guest services principles and practices
Follow the restaurant policies and procedures, including those for cash handling and safety/security
Monitor and maintain the POS System
Assist in new menu implementation
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings
Assist in any areas of the restaurant when staffing constraints require
Identify employee weaknesses and retrain as necessary
QUALIFICATIONS:
Education: College degree preferred
Previous Experience: 2-3 years recent restaurant experience preferred
Able to learn and use POS System
Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant
Must be able to take direction and delegate responsibilities
